A number of UK banks are supporting the pilot launch of a new phone number 159, which is a new way to report fraud and scams.
The banks participating are Barclays; Lloyds (including Halifax and Bank of Scotland); NatWest (including Royal Bank of Scotland and Ulster Bank); Santander; and Starling Bank.
Simply dial 159, and you’ll be connected to a system that can redirect you to your bank.
159 will never call you. If you receive a call from 159- do not answer. It’s a scam.
In 2020, financial fraud in the UK totalled £1.2 billion, and many cases of fraud and scams went unreported. 159 is a new and safe way for you to get in contact with your bank if you’re worried about a fraud or a scam, including reporting where you may have lost money to a financial fraud. Where possible, dial 159 from a different device.
Criminals often exploit consumers to persuade them into making payments. If you receive a call from someone who says they are from your bank or another trusted organisation:
Stop. Challenge. Protect. Dial 159.
159 is a collaboration between and telecommunications firms
This NatWest webpage gives more details
This article from Which? gives more information: