Coronavirus Community Support – Update 24.07.2020

For all previous Parish Council Coronavirus updates please select the Covid-19 Category on the News Page of the Westbury Website


Beware of scams

Although we still plan to reduce our regular updates to once per week our attention has been drawn to a very plausible scam that has been reported to us by two people in the village in recent days and we felt it best to alert everyone promptly. One villager emailed us with the following summary of a conversation she had had this week


‘Good afternoon I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.’

‘OK. Can you tell me who that person was?’

‘I’m not able to tell you that. That is confidential information.’

‘Right. Um… so ….’

‘But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?’

‘Ok (gives address)’

I just need to take a payment card so that we can finalize this and send the kit to you.’

‘Sorry – a payment card? I thought this was all free?’

‘No – I’m afraid not. There is a one-off fee of £50 for the kit and test results. Could you read off the long card number for me, please, when you’re ready.’

‘No – that’s not right. This is part of the NHS so there’s no charge.’

‘I’m afraid there is. Can you give me the card number please – this is very important, and there are penalties for not complying.’


At this point our neighbour sensibly put the phone down.


A full description of how the test and trace system works is here but the essential messages are

The NHS Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087

Another current scam suggests that you can get a tax rebate for work clothing.  This is a copy of a plausible email that has been widely circulated but is intended to get the unwary to give away important information and possibly cash. Have nothing to do with it.


Wearing face masks in shops

Since we are emailing everyone we thought it worth also putting out a brief reminder that it is now compulsory to wear a face mask in a shop as well as on public transport – unless you have a medical reason not to – and this of course applies to Westbury Community Shop.  A light hearted poster describing the correct way to use a mask is here




Sue Reece (870618)   Mick Fletcher (870531)   on behalf of the Parish Council



0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *